Website and Technology Accessibility Statement


If you have difficulty accessing any feature or functionality on this website or on any Finex Credit Union mobile app or tool, please feel free to call us at 860.282.0001 or toll-free at 1.888.394.9727 or email us at and we will work with you to provide the information or item you seek through a communication method or that is accessible for you (for example, through telephone support).


You may also contact us if you have any feedback or suggestions as to how we could improve the accessibility of this website or our other technology.

Goal of Accessibility for All Customers

At Finex Credit Union, we strive to promote accessibility, diversity, and inclusion. Our goal is to permit our customers to successfully gather information and conduct business through our website and other technology platforms. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software, or switch technology, our goal is to make your use of Finex Credit Union's technology a successful and enjoyable experience.

Finex Credit Union is actively taking steps and devoting resources to promote compliance with all applicable laws and guidelines. We have specific employees whose job duties explicitly include the promotion of accessibility, and we have engaged outside vendors and consultants to improve the quality and accessibility of our user experience for everyone. We continue to look for ways to improve the customer experience. Specific activities of Finex Credit Union include:

1. The Web Content Accessibility Guidelines (WCAG) 2.0 Level AA are considered the standard for website accessibility. We test our website and make improvements as measured against the WCAG 2.0 Level AA standards.

2. Some specific actions we have taken, and continue to take and deploy, include:

  • Text Equivalents / Alt Text. Use of alternative text (alt text) and captions in relation to images, videos, and multi-media content.
  • Site Structure. Use of headings, lists, paragraphs, and other formatting features on so that guests can more easily use the site with assistive technology.
  • Keyboard Only Navigation. Use functionality that operates through a keyboard interface, without requiring specific timings for individual keystrokes.
  • Consistent Structure. We aim to create pages, sites and apps with a consistent structure, to ease navigation.
  • Contrast. When choosing colors and site design, we consider the issue of contrast, to promote the accessibility of images and text.