Report Your Card Lost or Stolen
Keeping your personal information secure and preventing fraud is our priority! If you suspect your Finex Debit Card or Credit Card has been misplaced or stolen, please lock or block the card immediately.
With the Finex Mobile App, managing your debit card is a breeze! Everything you need is just a tap away.
Misplaced your Debit Card?
- Freeze Your Card ImmediatelyLock your debit card within the mobile app.
- Need A New Debit Card?Once you have determined that you need a new debit card, get in touch via our contact us form to request a new card.
- Dispute Fraudulent Charge(s)If you find a fraudulent charge on your account linked with your debit card, you can dispute the charge(s) by using our contact us form as soon as you see the fraudulent charges on your account.
If you happen to misplace your Finex Credit Union Credit Card or discover it has been stolen, it's crucial to report it right away to avoid any fraudulent transactions.
Report a Lost or Stolen Credit Card
- Block Your Card Immediately
Take action the moment you notice your card is missing. Day or night, you can contact Card Services at 800.558.3424.
- Request A New Credit Card
Order your replacement card around the clock by contacting Card Services at 800.558.3424.
- Dispute Fraudulent Charge(s)
If you notice a charge you don't recognize on your bill, contact Card Services at 800.558.3424 day or night.