As I reflect on nearly three decades as President and CEO of Finex Credit Union, I feel immense gratitude—for the people, the progress, and the purpose that have defined this incredible journey.
When I joined Finex in 1996, I couldn’t have imagined the road ahead. Through two financial crises, seismic shifts in technology, and a changing credit union landscape, one thing has remained constant: the dedication of our team and the loyalty of our members. Together, we’ve built something truly special.
What made this role such a privilege was the ability to deliver meaningful, personalized service in an increasingly digital world. While other credit unions struggled to adapt, we led the way—innovating through multi-channel digital access while never losing the human touch. For me, that’s always been the heart of Finex: pairing technology with connection.
There are a few moments that stand out:
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In 1996, shortly after I arrived in East Hartford, a Supreme Court ruling threatened the foundation of credit union membership. Finex played a pivotal role in reversing that decision by initiating a meeting with Senator Chris Dodd, who committed to legislative action that protected credit unions nationwide.
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In 2008, during the height of the financial crisis, we were one of many small lenders cut off from selling mortgages. But instead of giving up, we fought back—and succeeded in regaining our license when few others could.
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In 2017, we took a bold step at our strategic planning retreat, eliminating the traditional teller line and investing in microbranches, ITMs, and digital banking. That decision positioned us perfectly for the pandemic years, allowing us to serve members without missing a beat.
Most recently, in 2024, we completed the successful merger with First Connecticut Credit Union, doubling our membership and expanding our statewide presence. The transition wasn’t easy, but it reflected the Finex way—grit, teamwork, and always putting members first.
This past year, we also earned three national MAC Awards for our digital innovations, including our website video on mobile banking, our redesigned Hubspot-integrated website, and our automated onboarding systems. These aren’t just awards—they’re affirmations of our commitment to pushing the envelope in service and technology.
Of course, none of this would have been possible without our dedicated staff and Board of Directors. You have been the beating heart of Finex, day in and day out.
As I step away, I do so with confidence in what’s next. My final goal was to position Finex to attract the best possible leader to build on our legacy. That goal has been met. The future is bright.
To our members, staff, Board, and community—thank you for the trust, the memories, and the mission we shared. I’ve cherished every step of this journey, and I leave knowing Finex is ready for the next phase of innovation and growth.
Here’s to continuing the journey—onward and upward, to a bigger, brighter future, wherever you are.
Warmly,
Michael Palladino
