Stay ahead of evolving financial scams in 2026 with expert strategies to safeguard your Finex accounts and personal information.
The #1 threat: “Finex Fraud Team” imposters (calls + texts)
In 2026, one of the most pressing threats facing Finex Credit Union members is the rise of fraudsters impersonating the Finex Fraud Team through unsolicited phone calls and text messages. These imposters may claim to be contacting you about suspicious activity on your account, using urgent language to pressure you into divulging sensitive information or verifying account details.
It is critical to understand that legitimate Finex representatives will never ask you to confirm your password, transfer funds, or provide one-time passcodes over the phone or via text. Always verify the source before responding to such communications and, when in doubt, directly contact us by calling 860.282.0001 or sending us a message in the Finex mobile app.
AI-powered scams: voice cloning and more convincing impersonations
Advancements in artificial intelligence have enabled scammers to create highly convincing impersonations, including voice cloning technology that mimics the voices of Finex staff or even people you know. These sophisticated tools are being leveraged to make fraudulent calls appear more authentic and persuasive.
Members should be especially cautious if a caller sounds unusually familiar but requests sensitive information. Always verify unexpected requests by calling us directly at 860.282.0001.
Smishing: “security alert” texts designed to steal logins
Smishing, or SMS phishing, continues to evolve as cybercriminals send fraudulent ‘security alert’ texts claiming to be from Finex Credit Union. These messages typically urge immediate action, such as clicking a link to verify your account or address a supposed security threat.
Never click on links in unsolicited texts or provide any login details through text messages. Finex will never request your username or password via SMS. Always access your account by navigating directly to the official Finex website or app.
Account takeover: scams that target one-time passcodes and MFA
Fraudsters are increasingly targeting members who use multi-factor authentication (MFA) by tricking them into revealing one-time passcodes sent to their devices. Once obtained, these codes can be used to gain unauthorized access to your accounts and perform fraudulent transactions.
To protect your Finex accounts, never share your one-time passcodes with anyone, even if they claim to be from fraud support or the credit union. Remember, Finex representatives will never ask for this information outside secure, authenticated channels.
Proactive Steps for Identifying and Reporting Suspicious Activity
Protecting your Finex accounts requires vigilance and a proactive approach. Never share one-time passcodes, even if the caller claims to be ‘fraud support.’ Use a strong, unique password for online banking; a password manager can help you generate and store complex credentials safely. Turn on account alerts so you’re notified quickly about any unusual activity, allowing you to respond promptly to potential threats.
If you encounter suspicious communications or believe your account may be compromised, contact Finex Credit Union immediately through verified channels. You can always call us at 860.282.0001. Early detection and swift reporting are essential to protecting your personal and financial information.
